Publication gate: final refund eligibility, timelines and payment-provider procedures are awaiting commercial and legal decisions.
Clear terms before payment
The applicable refund and access rules will be shown before checkout. A confirmed refund may end the related entitlement. Late payment confirmations and duplicate callbacks must never create duplicate orders or duplicate access.
Request information
Customers will be asked for the order reference and the problem—not wallet PINs, one-time passwords or unnecessary identity documents.